Article 1 – Definitions

Customs and VAT (Value Added Tax): The customer is responsible for the payment of customs duties, VAT, and any other fees that may apply when importing goods into Norway.

Article 2 – Company Identification

Company Name: Joey Hofman
Trademark: Femlush™
VAT Number: NL004578194B84
Customer Service Email: support@essentiadeal.com
Business Address: Sterrenlaan 127, 2665 BS, Bleiswijk

Article 3 – Scope

These general terms apply to all offers, orders, and agreements entered into with the company. The customer is responsible for paying any customs duties and VAT incurred upon delivery of products shipped directly from a third country (e.g., China).

Article 4 – The Offer

The offer includes the total product price but excludes customs duties and VAT. The customer is responsible for paying these costs upon receipt of the goods. The costs may vary depending on the destination and applicable regulations.

Article 5 – Conclusion of Agreement

The agreement is concluded when the consumer accepts the company’s offer. The customer is informed that customs duties and VAT are not included in the price and must be covered by the customer upon delivery.

Article 6 – Delivery and Execution

Shipping:
The products are shipped directly from a third country (e.g., China) to the customer. The online store has no control over the import process and is not responsible for handling customs or duties in Norway.

Risk of Additional Costs:
The customer may be required to pay additional fees such as customs duties, import taxes, or handling charges. All such costs and risks are borne entirely by the customer. It is recommended that the customer familiarize themselves with import regulations before placing an order.

Article 7 – Return Costs

When returning products, the customer is responsible for any costs associated with the return shipment, including customs duties and VAT.

Article 8 – Exceptions to the Right of Withdrawal

The company may exclude certain products from the right of withdrawal, for example, custom-made goods or items that cannot be returned for hygienic or practical reasons.

Article 9 – Price

The product price includes only the cost of the product and any shipping charges. Customs duties and VAT are to be paid by the customer upon delivery. The company is not responsible for any import costs incurred by the customer.

Article 10 – Compliance and Warranty

The company guarantees that the products conform to the agreement. The company is not responsible for customs duties and VAT incurred when importing into Norway.

Article 11 – Delivery

Delivery will be made to the address provided by the customer. All import costs, including customs duties and VAT, are the responsibility of the customer and must be paid directly to the customs authorities or the carrier.

Article 12 – Payment

The customer must pay for the products within the agreed deadline. Customs duties and VAT are payable upon delivery and covered by the customer.

Article 13 – Complaints

Complaints about delivered products must be submitted within 7 days of receipt. Complaints regarding customs duties and VAT cannot be directed to the company, as these costs are handled by the customs authorities or the carrier.

Article 14 – Disputes

Any disputes between the company and the customer shall be resolved in accordance with Norwegian law. Disputes regarding payment of customs duties and VAT must be resolved between the customer and the customs authorities or the carrier.